How should big brands manage their online reputation? Certainly not the Wells Fargo way…
But nothing came from Wells Fargo.
(BTW, last month I met one of the bank’s directors John Chen, the CEO of Sybase and mentioned that someone at the bank should keep an eye on what is going on online.)
Here is a recent comment about Wells Fargo from NKB that I received on March 18, 2008. I’ve got quite a collection and I know I will get more.
1. I am WF customer of more than 30 years.
2. The deposited check is drawn on BofA
3. The same BofA account is used to make a direct payroll deposit into my WF account twice a month.
4. I have had balances in my checking acct in excess of $100K over the last few years.
5. I have never had a deposit not honored.
6. The BofA check will clear overnight, I am sure. So how can WF hold my money for up to 2 weeks?
7. Spoke to WF by phone, and got nothing but policy statements.
Another commenter provided an interesting web site address: Wells Fargo Injustice
This site has been established to serve as a centralized resource which will publicly document individual instances of real or perceived employment discrimination or disability discrimination at Wells Fargo or any of its subsidiaries. In addition, ethical, information security and data privacy issues at Wells Fargo will also be addressed and discussed.
The site has a blog: http://blog.wellsfargoinjustice.com/
There is a recent post from that blog about a potential security vulnerability that could expose Wells Fargo customer bank records and social security numbers.
My Wells Fargo posts:
Wells Fargo Case Study: From Crisis Meeting To Conversation
From Wells Fargo: Blogs are interactive online forums that allow us to communicate and share ideas with our readers. We’re here to start a conversation with you. Wells Fargo Blogs Join The Conversation I have a conversation I’d like to…
Posted in Silicon Valley Watcher - the business of disruption on April 28, 2007 02:37 AM
Case Study: Wells Fargo’s Effective Brand Management . . . Not!
My RantWatch yesterday about Wells Fargo’s poor service could become an interesting case study in how large companies manage their online reputations. Or how they don’t. The post was hardly complimentary. I complained about depositing a check into my threadbare…
Posted in Silicon Valley Watcher - the business of disruption on April 25, 2007 12:29 AM
RantWatch: Extremely Poor Service from Wells Fargo
I used to be impressed by Wells Fargo, professional and with great service. My local bank manager even used to call and invite me to barbecues. That was when I had money in various accounts. He never calls anymore, now…
Posted in Silicon Valley Watcher - the business of disruption on April 23, 2007 03:27 PM
blogger relations, New Rules Communications, Wells Fargo
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